Return & Exchange Policy

At SDM Mobile Phones Trading, we want you to be happy with your purchase! If, for any reason, you’re not satisfied, we offer a return and exchange policy for most new and unused items. Please review the details below:

What Can Be Returned Or Exchanged?

• You can return or exchange most new and unused items within 7 days of receiving your order.
• This applies to both new and pre-owned phones.

What Condition Should The Item Be In?

• The phone must be in its original packaging, including all manuals and accessories.
• The phone must be in new and unused condition. This means it cannot have any scratches, dents, or signs of wear and tear.
• If you purchased a pre-owned phone with a screen protector or case already installed, these can remain on the phone for return purposes.

What Can’t Be Returned Or Exchanged?

• We cannot accept returns or exchanges for used phones that show signs of wear and tear beyond what was described in the product listing.
• Unfortunately, due to the nature of the product, we cannot accept returns or exchanges for opened software or accessories.

Who Pays For Return Shipping?

• If you return an item because it is defective or damaged upon arrival, we will cover the cost of return shipping.
• In all other cases, you will be responsible for the cost of return shipping.

How To Initiate A Return Or Exchange?

1. Contact our customer service team by email at [insert your email address] or call us at [insert your phone number].
2. Provide your order number and a description of the phone you wish to return or exchange.
3. Let us know the reason for your return or exchange request.
4. Our customer service team will provide further instructions and a Return Merchandise Authorization (RMA) number.
5. Pack the phone securely in its original packaging and include the RMA number outside the box.
6. Ship the phone back to us using a trackable shipping method.

How Soon Will I Receive My Refund Or Exchange?

• Once we receive your returned item and verify that it meets the abovementioned conditions, we will process your refund within 15 business days.
• The refund will be issued using the original payment method used for your purchase.
• For exchanges, we will ship out the replacement phone as soon as possible upon receiving your return.

We recommend contacting us before returning any item to ensure it meets our return policy guidelines. We’re here to help you find the perfect phone, so please don’t hesitate to reach out if you have any questions.